Customer Service Representative

Essential Duties and Responsibilities

OVERVIEW:

This role is to ensure:

• Customer service representative is the direct link between GUTC and clients looking for service Execution of sales and marketing activities with channel distributors to meet assigned target objective.
• Customer service is the initial point of contact and it is her job to help customers, answer their questions and to provide assistance. Customer service representatives may perform a variety of duties and work with cross functional in GUTC to satisfy and meet customer requirement.
• Contact with internal variety of departments to convey customer requirement and ensure urgent orders are given immediate attention.
• Communicate regularly with customer requirement and sales team to providing appropriate information.
• Daily contact customers and affiliate via e-mail or telephone.

Keys to Success

• Develop yourself
• Deliver Results
• Think Strategically
• Live our Values

Supervisory Responsibilities

Requirements and Preferred Skills

• Good command with both written and spoken English.
• Bachelor Degree in Business Administration or Engineering field will be an advantage.
• At least 2 years experiences in customer service.
• Work independently with minimal instruction.
• Service mind, Able to work under pressure, Able to multi task.
• Proficient PC skills: Microsoft Excel/Word/Power Point.
• Knowledge in Incoterm and L/C will be an advantage.
• Good communication
• Motivation skills and an ability to handle pressure.
• Listing skills to understand what customer wants.
• Good commercial judgment and use common sense dealing with sales team when seeking agreement with customer.