Customer Experience Associate

What to expect

A Customer Experience Associate is a professional who is responsible for managing and improving the overall customer experience with a company or organization. Their primary focus is to ensure that customers have a positive and satisfying experience throughout their interactions with the company, from initial contact to post-purchase support.

Essential Duties and Responsibilities

• Provide timely, professional customer support across multiple channels, resolving inquiries, issues, and complaints effectively.
• Build strong customer relationships through proactive communication and a service‑oriented mindset.
• Manage order processing activities, including PO review, pricing verification, availability checks, and delivery coordination.
• Support pricing and quoting processes, ensuring accuracy and proper maintenance of pricing information.
• Collaborate with Sales, Technical Support, Logistics, and other teams to ensure a seamless customer experience.
• Maintain accurate customer and transaction records in CRM systems, tracking feedback and service trends.
• Ensure compliance with ISO quality standards, QHSE requirements, and all applicable health, safety, and environmental procedures.

Job Profile

• Works within established procedures with a moderate degree of supervision
• Understands how the assigned duties relate to others in the team and how the team integrates with other teams
• Impacts own team through the accuracy and quality of work; follows procedures and receives regular supervision
• Uses communication skills to exchange information
• Solves routine problems without supervisory approval; evaluates and selects solutions from established options

Keys to Success

• Requires established skills to perform a range of day-to-day activities
• Requires knowledge and skills gained through formal training or considerable work experience

Supervisory Responsibilities

• None
• Has no supervisory responsibilities; manages own workload

Requirements and Preferred Skills

• Fluent in English (additional languages are a plus) with strong verbal and written communication skills.
• 0–1 year of customer service, sales support, or administrative experience; internships or graduate experience accepted.
• Strong customer‑focused mindset with empathy, active listening, and basic problem‑solving skills.
• Ability to plan, prioritize, and manage daily tasks in a structured and detail‑oriented way.
• Comfortable working with CRM systems (Oracle Cloud preferred) and Microsoft Office tools (Excel, Word, Outlook).
• Team player able to collaborate effectively with sales, logistics, and support teams.
• Awareness of Quality, Health, Safety, and Environmental (QHSE) standards; ISO knowledge is a plus, not mandatory.