Claim Handling Specialist

What to expect

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Working full-time from Gates Aftersales Technical Expertise Center office in Ghent., you will take responsibility for handling Automotive Replacement claims related to the quality and / or technical issues with supplied by Gates parts and providing aftersales service to the Gates customers.

Essential Duties and Responsibilities

• Handle and document incoming claims by collecting and recording all relevant technical data (e.g. new/installed parts, root cause, supplier verification).
• Perform claim handling in line with Warranty and Non-Warranty procedures, including electronic verification, standardized analysis, and preparation of detailed Claim Analysis Reports.
• Decide on claims (acceptance/rejection) based on analysis results, expertise, and established guidelines.
• Collaborate closely with Sales, Product Management, Technical Support, and Claims teams; participate in cross-functional events such as Tech Days or Sales Conferences.
• Support product development and quality improvement through preventive actions, data analysis, supplier engagement, and root cause identification.
• Monitor and report on Key Performance Indicators, ensuring transparency and continuous improvement.
• Share knowledge by contributing to “Train-the-Trainer” and “Share-the-Knowledge” initiatives together with Product Managers and the technical team.
• Enhance brand awareness and customer loyalty through professional, solution-oriented claim handling.
• Develop your technical expertise and product knowledge in a dynamic, collaborative environment.

Keys to Success

• Requires expertise in a variety of work processes through a combination of job-related training and considerable on-the-job experience
• Requires breadth and/or depth of skills in a range of processes, procedures and systems
• Requires in-depth knowledge of department processes and procedures

Supervisory Responsibilities

• None

Requirements and Preferred Skills

• Technical Bachelor’s degree in Automotive, Mechanical Engineering, Auto Technology or a related field, or at least 5+ years of relevant professional experience, ideally in a technical or quality role within the automotive industry.
• Strong passion for and interest in automotive technology.
• Excellent communication and collaboration skills, with the ability to work effectively across different departments.
• Fluent in English and proficient in Dutch; good understanding of German with motivation to further improve language skills.
• Solid knowledge of MS Office, especially Excel.
• Proven track record in problem solving, with a data-driven and analytical mindset.
• Team-oriented, proactive, and eager to contribute to Gates Europe’s success.