Manager I, Quality

Essential Duties and Responsibilities

• Impacts the level of service and the team’s ability to meet quality, volume, and timelines objectives within their area
• Works within departmental objectives and priorities
• Implements, interprets and executes policies; recommends modifications
• Uses judgment to identify and resolve day-to-day problems
• Decision making involves compiling and organizing information and selecting best option from well-defined alternatives

Keys to Success

• Requires understanding and application of procedures and practices within own area and basic knowledge of other areas
• Understands how the team relates to other closely related teams to improve efficiency

Supervisory Responsibilities

• 3+ direct reports
• Has formal supervisory responsibilities; sets priorities for and coaches associates to meet deadlines
• Has performance management and people development responsibility for associates under their care

Requirements and Preferred Skills

• 5-7 years of experience