Customer Service Representative
Date: Jul 2, 2025
Location: Rayong, 21, TH, 21140
Company: Gates Corporation
Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.
Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.
Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?
Essential Duties and Responsibilities
Accountability #1: Fix the core
· Key in and process customer orders correctly with fully understand what customer wants within 48 hours (exit PN).
· Ensure order of new product is brought attention till closed the case and response to customer timely.
· 24 hours response to customer enquiries on stock availability, pricing, scheduling and delivery Evaluate partner distributor sales performance for the assigned segments and recommend improvements.
· Daily monitor customer back order to ensure can meet customer delivery schedule & service level target.
Accountability #2: Accelerate Growth
· Provide & Meet monthly sales forecast
Accountability #3: Operational Excellence
· Compliance and implementation with applicable company HSE policy, law & regulations, ISO14001 and ISO45001 management system.
· Compliance with company IATF16949 and ISO9001 requirements to follow company procedure, working instruction and other registered documents in management systems.
· Focus on and meet KPI
· Compliance with HR policy, government regulation, employee handbook etc.
Keys to Success
· Develop yourself
· Deliver Results
· Think Strategically
· Live our Values
Requirements and Preferred Skills
· Good command with both written and spoken English.
· Bachelor Degree in Business Administration or Engineering field will be an advantage.
· At least 2 years experiences in customer service.
· Work independently with minimal instruction.
· Service mind, Able to work under pressure, Able to multi task.
· Proficient PC skills: Microsoft Excel/Word/Power Point.
· Knowledge in Incoterm and L/C will be an advantage.
· Good communication
· Motivation skills and an ability to handle pressure.
· Listing skills to understand what customer wants.
· Good commercial judgment and use common sense dealing with sales team when seeking agreement with customer
WHY GATES?
Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.
WORK ENVIRONMENT
Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.