Product & Sales Support Analyst

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Date: Jul 24, 2025

Location: Rayong, 21, TH, 21140

Company: Gates Corporation

Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

Essential Duties and Responsibilities

    • Product Competitiveness (35 %) – Gather market / competitor intelligence, highlight product gaps, and work with the regional Product Management team to localize or launch new SKUs to keep our portfolio competitive.
    • Quotation & Pricing Management (25 %) – Own the master price-list in SAP; generate customer quotations within SLA; ensure price accuracy and margin compliance.
    • Customer Interface & Escalations (15 %) – Act as first line of response for warranty claims, shipment delays, and payment issues; coordinate root-cause resolution with Customer Service, Logistics and Finance.
    • Sales Support & Order Governance (15 %) – Convert approved quotes to orders, track OTIF (On-Time In-Full) and back-orders, and monitor stock ageing to support sales targets.
    • Reporting & Continuous Improvement (10 %) – Produce monthly dashboards on sales, margin, claims; lead improvement projects to shorten quote cycle time and reduce warranty cost.

Keys to Success

    • Demonstrate strong analytical ability to balance price competitiveness with margin protection.
    • Communicate clearly with regional Product, Sales, CS and external customers.
    • Resolve escalations within agreed SLAs and drive preventive actions.
    • Maintain 100 % accuracy in pricing data and reporting

Requirements and Preferred Skills

  • Bachelor’s degree in Engineering, Supply Chain, or Business.
  • 3–6 years in automotive aftermarket, industrial parts or related B2B environment (sales support, pricing, or product role).
  • Proficient in SAP/Oracle ERP, advanced Excel/Power BI; CRM experience preferred.
  • Fluent Thai and business-level English.
  • Strengths in data analysis, customer focus, and cross-functional collaboration.

WHY GATES?

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

WORK ENVIRONMENT

Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.