Sales Support Specialist, Thailand

Essential Duties and Responsibilities

• As our Sales Support Specialist, you'll be instrumental in delivering speed, accuracy, and customer satisfaction. Your core responsibilities will include:

  • Sales & Order Management:
    • Manage the entire sales order lifecycle using SAP (SD/MM) and CPQ (Configure, Price, Quote) systems, from accurate quote generation to order entry and timely delivery.
    • Ensure pricing integrity and minimize billing discrepancies.
    • Monitor and support the resolution of outstanding accounts receivable issues, working closely with our Finance team.
    • Generate and analyze weekly sales performance, order tracking and pipeline reports to provide valuable insights to management and sales team.
    • Tracking sales record versus sales rebate program/target by quarterly and annually including closely working with customers and our Finance team to ensure we are aligning on the targets.
  • Customer & Relationship Management:
    • Serve as the primary point of contact for our distributors and OEM customers regarding product availability, estimated delivery times, documentation, and returns (RMAs).
    • Proactively communicate order status and resolve inquiries, aiming for first-contact resolution.
    • Escalate complex technical queries to our Application Engineering team, providing clear and comprehensive context.
  • Process Improvement & Data Excellence:
    • Identify opportunities to streamline and improve our sales support processes, from quoting to order fulfillment. You'll contribute to our continuous improvement initiatives.
    • Maintain high levels of data accuracy within our CRM (Salesforce or similar) and SAP systems.
    • Collaborate with Marketing and Sales on logistics for events like targeted webinars, roadshows, and trade shows.
  • Team Collaboration & Best Practices:
    • Work collaboratively with peers in Application Engineering, Marketing, and Sales Support across the ASEAN region.
    • Contribute to our regional knowledge base by sharing best practices and updating standard operating procedures (SOPs).
    • Always uphold Gates' high standards for Health, Safety, Environment (HSE), compliance, and our Code of Conduct.

Keys to Success

• We're looking for someone who will demonstrate:

  • Customer Focus: You naturally put the customer first, understanding their needs and striving to exceed their expectations. You measure your success by their satisfaction.
  • Operational Excellence: You're highly organized, prioritize effectively, and have a keen eye for detail. You understand how to streamline tasks to unblock revenue and ensure smooth operations.
  • Data Acumen: You recognize the importance of accurate data in every transaction and report. You treat every piece of information as critical for building trust.
  • Problem-Solving & Continuous Improvement: You're proactive in identifying issues and eager to find ways to make processes more efficient. You embrace a mindset of continuous learning and improvement.
  • Collaboration: You're a team player who enjoys working with diverse internal and external stakeholders.

   

Requirements and Preferred Skills

• A Diploma or Bachelor’s degree in Business, Supply Chain, Engineering, or a related field.
• 5-7  years of experience in B2B order management, inside sales, or sales support, ideally within an industrial components environment (e.g., power transmission, MRO, fluid power).
• Strong proficiency in SAP SD/MM and a CRM system (like Salesforce). Advanced Excel skills are a must. Experience with CPQ (Configure, Price, Quote) and EDI (Electronic Data Interchange) are a significant plus.
• Fluency in Thai and English is required.
• Solid understanding of international trade terms like Incoterms 2020, ASEAN customs documentation (Form D), and basic Letter of Credit (LC)/export documentation.
• Demonstrated ability to be proactive, maintain integrity, think analytically, and manage your time effectively in a multicultural multinational company (MNC) setting.