Customer Quality

Essential Duties and Responsibilities

Responsible for HKMC Customer complain treatment Inline.

•   Prepare / Supervise / Submit & Present quality report (as 8D report) for customer
•   Quick response for Urgent quality issue on customer's site
•   Responsible for Field Claim issue.
•   Analysis Field claim & issued part, analysis Quality index.
•   Responsible for Q-VOC, SCAS, Etc
•   Direct response to AS site when urgent field claim issue
•   Handle Customer process audit and follow up corrective and preventive actions.
•  Lead the internal process audit and follow up corrective and preventive actions.
•  Involve in new project, product development and 4M change, handle GPMS, PPAP.
•  Prepare, Supervise   customer's ISIR documents and submit ISIR to customer (also online VAATZ system)
•  Mediate requirements between production plant and customer / each plant
•  Responsible for the process control, and Involve in continuous improvement of product quality
•  Review feasibility report of new product and mass production
•  Make plan & Review PV test report & Annual inspection report
• Supplier quality audit and quality control, improvement.
• Implement Gates internal audit and Make the improved action for new program and 4M changes
• Production capability analysis and drive the improvement.
• Develops broad knowledge and skills in a specific practice area.
• Works on small projects or portions of larger projects
• Performs moderate design tasks.
• Prepares portions of project documents.
• Edits specifications.
• Performs research and investigations
• Assists in determining schedule and budget requirements.
• Evaluates, selects, and applies standard techniques, procedures, and criteria to perform a task or sequence of tasks for conventional projects with few complex features.
• Possesses effective oral and written communication skills.
• Assists with client, customer, or official contacts and communication pertaining to specific assignments or meetings.
• Collaboratively uses judgment to determine adaptations in methods for nonroutine aspects of assignments.

Keys to Success

• Applies general knowledge of business developed through education or past experience

Supervisory Responsibilities

• Assigns tasks to and coordinates work with entry-level engineers, technicians, or administrative staff.
• Impacts quality of own work and the work of others on the team; works within guidelines and policies

Requirements and Preferred Skills

• Typically requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts
• Bachelor's degree in related technical discipline
• Fluent in English (Both writing & speaking)
• Understanding about automotive process & automotive industry 
• Understanding of QA, testing & measuring processes, procedures and tools
• Understanding of SPC, PPAP, MSA, FMEA, GPMS & Mini Tab knowledge
• Understanding of Quality system (as IATF 16949)
• Understanding of VAATZ system (HKMC online system as GQMS)
• 7 years relevant project management and functional experience