Customer Service

Essential Duties and Responsibilities

• Builds knowledge of the company, processes and customers
• Solves a range of straightforward problems
• Analyses possible solutions using standard procedures
• Receives a moderate level of guidance and direction
• Understands key business drivers; uses this understanding to accomplish own work
• Solves standard problems by analyzing possible solutions using experience, judgment and precedents
• Impacts quality of own work and the work of others on the team; works within guidelines and policies
• Explains information to others in straightforward situations
• Price analysis and quotation including yearly price update
• Order processing between customers and suppliers
• Claim handling and lead time confirm
• Reporting of monthly orders and backorder in order to track the latest status
• Support Taiwan market activities

Keys to Success

• Requires expanded knowledge and experience in own area; incumbents are still acquiring higher-level knowledge and skills
• Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets

Supervisory Responsibilities

• None
• No supervisory responsibilities but may provide guidance to new associates

Requirements and Preferred Skills

• 2-4 years of experience
• Typically requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts
• Prior experience in Customer Service positions with convincing track record  
• Strong financial discipline, sharp business acumen and organizational abilities.
• Good interpersonal and communication skills.
• Proactive and ability to work cross functionally and manage ambiguity effectively.
• Strong negotiating skills and time management
• Self-motivated with an ability to conceptualize and to think strategically.
• Understanding the mechanics of a distribution network and ability to build and manage it