Quality Manager

Essential Duties and Responsibilities

• Manage the execution of quality initiatives and corrective and preventive action (CAPA) across all manufacturing value streams to achieve strategic quality improvement objectives. (E.g., Customer Incident Rate, PPM, Cost of Poor Quality, Inter-Company Incident Rate, Supplier PPM, QMS Management Review KPI's, etc.).
• Manage the effectiveness and timely completion of root cause investigation and resolution of customer, warranty, and supplier quality incidents in compliance with industry best practice 'closed loop' methodologies (E.g., 8D, 5-Why, Fishbone Diagrams, A3, PDCA) and Gates Quality Management System requirements.
• Assign and guide quality resources to work with new product development teams and site peers in utilizing APQP based management systems to achieve Gates objectives in sales growth and product vitality, while eliminating or reducing risk of defect escape.
• Maintain an effective PPAP submission process that ensures timely and accurate part qualification for customers, or as part of incoming part qualification.
• Ownership of the internal quality management system audit process & Layered Process Audit (LPA) program.
• Support the development of Gates supplier quality through assigning resources to complete supplier assessments, nonconformance corrections, incoming inspection development, and/or supplier development project execution.
• Identify gaps in process control plans and coordinate improvement actions to meet Cost of Poor-Quality objectives.
• Approval authority within the Change Management Process including assurance of the effectiveness of implementation and validation actions.
• Evaluating the performance and development needs of the quality organization in meeting quality improvement objectives. Plan and complete development actions with direct reports in advancement of succession plans.

Keys to Success

• Keeps self-control in hard situations.
• Strong Communication skills
• Problem Solving and decision making.
• Costumer focus (internal and external)
• Negotiation skills
• Creativity, proactivity, and teamwork.
• Problem Solving process.
• Exceptional attention to   internal and external customer requests
• Negotiation skills

Supervisory Responsibilities

• 3+ direct reports
• Leadership experience, developing and driving initiatives.
• Experience preparing and delivering Manufacturing training.
• In charge of at least three people who will report directly to you.
• Good personnel management
• Manages a generally homogeneous team; adapts plans and sets priorities to meet service and/or operational challenges
• Has performance management and people development responsibility for managers or associates
• Provides subject matter guidance to associates, colleagues and/or customers

Requirements and Preferred Skills

• Bachelor of Science (BS) undergraduate college degree or equivalent in a technical discipline (E.g., Chemical Engineering, Mechanical Engineering, Physics, etc.).
• Must have a minimum of 5+ years in Quality roles and 2+ years in management and supervisory capacity.
• Working knowledge of automotive industry core tools (AIAG - APQP, PPAP, SPC, MSA, etc.) and quality assurance problem solving tools (E.g., 5-Why, Cause & Effect Diagrams, DOE, 8D, etc.) is required.
• Experience utilizing quality assurance PC Applications is a plus: Minitab, SPC Applications, etc.
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