SAP Order to Cash Lead, EMEA

What to expect

The SAP OTC Lead will be responsible for designing and implementing SAP Sales and Distribution (SD) processes within a global manufacturing environment. Working closely with Global Process Owners, regional SAP teams, and subject matter experts in Sales Operations, Pricing, and Distribution, this role will drive the adoption of a standardized global OTC process across Gates.

Key responsibilities include contributing to the design and deployment of global policies, procedures, master data, role definitions, and change management initiatives within the Gates SAP Template (on-premise SAP S/4HANA).

The role requires strong consulting skills, complex solution design expertise, and solid business acumen to successfully integrate SAP into the business environment and deliver measurable results. A combination of deep SAP SD knowledge and business process expertise is essential, along with proven experience leading SAP implementations and roll-outs to achieve standard process adoption.

Essential Duties and Responsibilities

• Design, Build & Maintain the Gates SAP Template: Collaborate with Global Process Owners, SMEs, and regional SAP teams to design and optimize OTC processes (quoting, sales orders, consignment, intercompany, returns, delivery, billing, credit management, pricing, ATP, OTD, and integration with supply chain and finance).

• System & Process Governance: Ensure compliance with global standards, processes, and data integrity by partnering with GPOs, SMEs, and regional IT to govern roll-outs, enhancements, and support activities.

• Deployments: Lead and coordinate OTC implementation teams—including internal IT, business users, and external consultants—across EMEA sites to deliver the Gates SAP Template and provide ongoing support.

Job Profile

• Anticipates internal and or external business challenges, vendor and/or regulatory issues; recommends process, product or service improvements
• Solves unique and complex problems that have a broad impact on the business Operates with no supervision in a complex environment
• Contributes to the development of functional strategy
• Progression to this level is restricted on the basis of business requirements
• Provides technical leadership and consultation to management and peers
• Anticipates business, vendor and/or regulatory changes; recommends product, process or service improvements
• Solves unique and complex problems with broad impact on the business; requires conceptual and innovative thinking to develop solutions
• Impacts the achievement of customer, operational, project or service objectives by setting the direction and allocating resources; works within division objectives
• Communicates complex concepts, anticipates potential objections and persuades senior executives, to adopt a different point of view
• Operates with no supervision in a complex environment

Keys to Success

• Progression to this level is restricted on the basis of business requirements
• Requires depth and breadth of expertise in specialized area
• Recognized as a technical expert within the company
• Considered a company subject matter expert in their particular discipline
• Provides technical leadership and consultation to management and peers

Supervisory Responsibilities

• None
• Leads projects with notable risk and complexity; develops the strategy for project execution.

Requirements and Preferred Skills

• Extensive hands-on SAP SD experience in a global enterprise SAP system (S/4HANA preferred).
• Bachelor’s degree in a relevant technical or business discipline, or equivalent business experience.
• 11 - 15 years of experience, including minimum 8 years in a Global IT COE organization, with participation in 6+ full-cycle SAP Go-Live projects in multicultural and multinational manufacturing plants.
• Deep experience in manufacturing industries (process and discrete), including integration with Production, Finance, Global Trade, and Supply Chain.
• Proven track record in managing 3rd party SAP consultants across multiple sites and countries at an operational level.
• Solid expertise in project methodologies, implementation, and SAP roll-out processes, including process definition/mapping (with country specifics), system configuration, data migration, and organizational change management.
• Experience operating in complex global IT organizational structures and collaborating with GPOs and regional teams.
• Prior team leadership and management experience highly desirable.
• Strong ability and willingness to learn new skills, technologies, and business knowledge relevant to the role.